CRM and dialer Application for IP Centrex
Focus Telecom has a joint venture with ITC Tech  for developing  CRM and dialer applications for the  Broadsoft IP Centrex platform.
In addition, those applications are compatible with a variety of PBXs like:
Nortel, Panasonic, LG, Avaya, Cisco, Epygi ,Tadiran Coral and more.

Following is a short description of the applications developed for Broadsoft IP Centrex Business customers:
  • CRM Centrex.
  • CRM Application for a business IP Centrex customers with a dialer which enables  click to dial  via  OUTLOOK, GAL,  Lotus notes and a variety of management software like SAP and MS CRM. 
- Customer care
- Campaign management by each user
- Telemarketing
- Customer database
- Task management 
- Chat etc. 
- Automatic dialing groups
- Private broadcasting warnings for all abandoned calls using SMS and email. 
- History of all calls: outgoing, incoming, abandoned, for each user— information including names. 
- Favorites Report. 
- Automatic dialer. 
- Outbound dialing from history

  • CRM Connect a plug-in adaptor which enables Broadsoft IP Centrex user to work with any CRM application such: SAP CRM, MS-CRM, Dynamic, Sales Force, Lotus notes, Cemax, Cematrix, In-Touch, Barak, Follow-up, My business, Gold+, Zebra, Vapura, office, GAL and more.

Each one of the applications describes above includes a dialer which enable dialing  from any screen and documents : Excel, PDF, WEB, WORD, and more.